Appointment Policy

Please call ahead to schedule an appointment. This minimizes wait times, and allows us to plan your visit with the utmost care and attention. We will do our best to accommodate day, time and veterinarian preferences.

Emergency cases will always receive top priority followed by patients with previously scheduled appointments.

As of August 13, 2021 – Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request 24 hours notice. Missed appointments, or appointments cancelled without 24 hours notice, will incur a fee of $30.

Arrival (Cats and Dogs) Policy

For you and your pet’s protection, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy:

For your convenience, we accept Visa, MasterCard, debit card, cash, cheque, AMEX, and Pay Bright Financial Services*.

* Please ask our receptionists for details on applying for a payment plan through Pay Bright Financial Services.

 Accessibility Policy:

We are committed to using reasonable efforts to ensure that our policies, practices and procedures are consistent in providing customer service to everyone, including people with disabilities giving those people the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as all other customers.  Comments on our services regarding how well your expectations are being met are always welcomed and appreciated.

Our Privacy Policy:

Mitchell Veterinary Services/Pauly Veterinary Clinic shall safeguard and protect personal information under its control by implementing security measures appropriate to the sensitivity of the information.

Mitchell Veterinary Services/Pauly Veterinary Clinic shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.

Mitchell Veterinary Services/Pauly Veterinary Clinic shall require third parties to whom personal information is disclosed to commit to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information to satisfy the standards established by this veterinary facility.

On the disposal or destruction of personal information, Mitchell Veterinary Services/Pauly Veterinary Clinic shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of such information.

Vaccination Policy

All pets being admitted to our hospital for any elective procedures such as surgery, grooming or boarding must be up to date with their vaccines.

  • Dogs – distemper(DHPP), rabies and kennel cough
  • Cats – distemper(FVRCP) and rabies

If not current, the vaccines must be brought up to date at least two weeks prior to any elective procedures being performed.


Other requirements

We ask that all pets staying with us be treated for fleas prior to admission. Should fleas be found after your pet has been admitted, our staff may treat your pet in order to protect other animals from acquiring fleas during their stay. This will be done at the owner’s expense.